{"info":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","description":"<html><head></head><body><h2 id=\"onflo-api-collection\">Onflo API Collection</h2>\n<p>This collection covers the <strong>Onflo</strong> API, hosted at <code>https://api.k12insight.com/Hub</code>, and is organized under a <strong>V1</strong> versioning structure. It provides endpoints for two core domains:</p>\n<hr>\n<h3 id=\"tickets\">Tickets</h3>\n<p>Endpoints for managing support ticket (dialogue) workflows, including:</p>\n<ul>\n<li><p><strong>Creating</strong> new tickets</p>\n</li>\n<li><p><strong>Retrieving</strong> ticket details and timelines</p>\n</li>\n<li><p><strong>Updating</strong> ticket properties — subject, description, status, owner, and customer type</p>\n</li>\n<li><p><strong>Communicating</strong> — replying to customers, adding comments, and forwarding dialogues</p>\n</li>\n<li><p><strong>Managing</strong> customer contact info — email and phone number changes</p>\n</li>\n<li><p><strong>Organizing</strong> — bookmarking tickets</p>\n</li>\n</ul>\n<hr>\n<h3 id=\"assets-it-asset-management--itam\">Assets (IT Asset Management — ITAM)</h3>\n<p>Endpoints for managing physical and logical assets across an organization's infrastructure, including:</p>\n<ul>\n<li><p><strong>Assets</strong> — search, list, insert/update, remove and reassign assignments</p>\n</li>\n<li><p><strong>Asset Types &amp; Sub Types</strong> — search and insert/update</p>\n</li>\n<li><p><strong>Manufacturers</strong> — search and insert/update</p>\n</li>\n<li><p><strong>Funding Sources</strong> — search and insert/update</p>\n</li>\n<li><p><strong>Rooms, Campuses, Regions, Special Areas, Containers</strong> — search and insert/update</p>\n</li>\n</ul>\n<hr>\n<h3 id=\"authentication\">Authentication</h3>\n<p>All requests are authenticated using a <strong>Bearer token</strong>, sourced from the API token in Onflo Settings.</p>\n</body></html>","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[],"owner":"50939016","collectionId":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","publishedId":"2sBXikmqSS","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"0b3057"},"publishDate":"2026-05-14T10:41:38.000Z"},"item":[{"name":"V1","item":[{"name":"Tickets","item":[{"name":"Get Ticket","id":"d259d157-c680-4c0c-a50f-3ef95103c5a9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}dialogue/GetDialogue?caseNo=00135","description":"<p>Retrieves a support ticket by its case number. Use this endpoint to fetch the full dialogue details associated with a specific case.</p>\n<h2 id=\"endpoint\">Endpoint</h2>\n<p><strong>GET</strong> <code>{{baseURL}}dialogue/GetDialogue</code></p>\n<h2 id=\"query-parameters\">Query Parameters</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Parameter</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The case number of the ticket to retrieve (e.g. <code>00135</code>)</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"response\">Response</h2>\n<p>Returns the ticket details for the given case number, including all associated conversation entries and metadata for the specified Ticket Number.</p>\n<h2 id=\"variables\">Variables</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Variable</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>baseURL</code></td>\n<td>Environment variable that defines the base API URL</td>\n</tr>\n<tr>\n<td><code>vault:token</code></td>\n<td>Vault secret used for authentication</td>\n</tr>\n</tbody>\n</table>\n</div>","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["GetDialogue"],"host":["{{baseURL}}dialogue"],"query":[{"key":"caseNo","value":"00135"}],"variable":[]}},"response":[{"id":"ca9b9a17-9da9-4d1d-8415-80fc89558bad","name":"Get Ticket","originalRequest":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"dialogue/GetDialogue?caseNo=10102","host":["dialogue"],"path":["GetDialogue"],"query":[{"key":"caseNo","value":"10102"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 10:35:27 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acO6c|acO5t; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"submissionType\": 1,\n    \"caseId\": 11153745,\n    \"description\": \"Support for School Enrollment\",\n    \"departmentId\": 181656,\n    \"requestedUserAnonimity\": false,\n    \"requestedUserEmail\": \"johnsmith@email.com\",\n    \"requestedUser\": \"John Smith\",\n    \"requestedContact\": \"\",\n    \"lstRequestedUserType\": [\n        152\n    ],\n    \"title\": \"Suppport for School Enrollment\",\n    \"caseEntryPoint\": 1,\n    \"priority\": 2,\n    \"status\": 1,\n    \"lang\": 0,\n    \"langName\": \"English\",\n    \"creationDate\": \"2026-03-25T06:13:05.11\",\n    \"lastUpdatedDate\": \"2026-03-25T06:30:33.003\",\n    \"closeDate\": \"1900-01-01T00:00:00\",\n    \"lstCCEmailId\": [],\n    \"lstTeamMembers\": [\n        {\n            \"fullUserName\": \"Tom#ASP.NET#Profile#ASP.NET#\",\n            \"loginCorpNo\": 135141,\n            \"isDel\": false,\n            \"isRecdr\": false,\n            \"isTrans\": false,\n            \"isEdit\": false,\n            \"isOutConfirm\": false,\n            \"permission\": 1,\n            \"url\": \"false\"\n        },\n        {\n            \"fullUserName\": \"Tom#ASP.NET#Cruise Gmail#ASP.NET#\",\n            \"loginCorpNo\": 146873,\n            \"isDel\": false,\n            \"isRecdr\": false,\n            \"isTrans\": false,\n            \"isEdit\": false,\n            \"isOutConfirm\": false,\n            \"permission\": 1,\n            \"url\": \"false\"\n        },\n        {\n            \"fullUserName\": \"Ryan#ASP.NET#Giggs#ASP.NET#\",\n            \"loginCorpNo\": 131662,\n            \"isDel\": false,\n            \"isRecdr\": false,\n            \"isTrans\": false,\n            \"isEdit\": false,\n            \"isOutConfirm\": false,\n            \"permission\": 1,\n            \"url\": \"false\"\n        },\n        {\n            \"fullUserName\": \"Wayne#ASP.NET#Rooney#ASP.NET#CEO\",\n            \"loginCorpNo\": 130651,\n            \"isDel\": false,\n            \"isRecdr\": false,\n            \"isTrans\": false,\n            \"isEdit\": false,\n            \"isOutConfirm\": false,\n            \"permission\": 3,\n            \"url\": \"false\"\n        }\n    ],\n    \"lstMyTags\": [],\n    \"lstCustomerType\": [\n        {\n            \"id\": 1,\n            \"name\": \"Student\"\n        },\n        {\n            \"id\": 2,\n            \"name\": \"Employee\"\n        },\n        {\n            \"id\": 3,\n            \"name\": \"Parent/Guardian\"\n        },\n        {\n            \"id\": 4,\n            \"name\": \"Community Member\"\n        }\n    ],\n    \"lstAttachmentRows\": []\n}"}],"_postman_id":"d259d157-c680-4c0c-a50f-3ef95103c5a9"},{"name":"Add Comment","id":"6ee0c451-e252-4105-9cca-429bf3de7a79","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"commentText\": \"Hi team, we need to enroll this student into our school.\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/AddComment","description":"<h2 id=\"add-comment\">Add Comment</h2>\n<p>Adds a comment to an existing support ticket (dialogue case) in the Onflo system. This endpoint appends the provided comment text to the specified case, enabling team collaboration and communication within a ticket thread.</p>\n<hr />\n<h3 id=\"request-body\">Request Body</h3>\n<p>The request body must be sent as <strong>JSON</strong> (<code>application/json</code>).</p>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Parameter</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number to which the comment will be added.</td>\n</tr>\n<tr>\n<td><code>commentText</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The text content of the comment to be posted on the ticket.</td>\n</tr>\n</tbody>\n</table>\n</div><p><strong>Example Request Body:</strong></p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"caseNo\": 135,\n  \"commentText\": \"Hi team, we need to enroll this student into our school.\"\n}\n\n</code></pre>\n<hr />\n<h3 id=\"usage-note\">Usage Note</h3>\n<p>Ensure the <code>caseNo</code> corresponds to an existing, active ticket in the system. The <code>commentText</code> should be a non-empty string. Comments are appended in chronological order and are visible to all participants on the ticket thread.</p>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","AddComment"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"ed550bab-4f6a-40b7-817a-1e0a47fc8755","name":"Add Comment","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n  \"caseNo\": 135,\r\n  \"commentText\": \"Hi team, we need to enroll this student into our school.\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/AddComment"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 10:49:52 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acO90|acO5t; path=/; HttpOnly; Secure"}],"cookie":[],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Comment added successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"6ee0c451-e252-4105-9cca-429bf3de7a79"},{"name":"Update Ticket Owner","id":"616e90a5-73c4-46ae-9b8c-4a533bb210fa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"email\": \"ryanwilliams@k12insight.com\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/UpdateCaseOwner","description":"<p>Updates the owner of an existing support ticket by assigning it to a new user identified by their email address.</p>\n<h2 id=\"request-body\">Request Body</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Field</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique identifier of the ticket to be reassigned.</td>\n</tr>\n<tr>\n<td><code>email</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The email address of the new owner to assign the ticket to.</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"example-request-body\">Example Request Body</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"caseNo\": 135,\n    \"email\": \"ryanwilliams@k12insight.com\"\n}\n\n</code></pre>\n<h2 id=\"notes\">Notes</h2>\n<ul>\n<li><p>The <code>caseNo</code> must correspond to an existing ticket in the system.</p>\n</li>\n<li><p>The <code>email</code> must belong to a registered user who can be assigned as a Ticket owner.</p>\n</li>\n</ul>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","UpdateCaseOwner"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"0750930b-47c7-4982-bbb5-021634141e67","name":"Update Ticket Owner","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"email\": \"ryanwilliams@k12insight.com\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/UpdateCaseOwner"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 10:55:42 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acO/M|acO/M; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Case owner updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"616e90a5-73c4-46ae-9b8c-4a533bb210fa"},{"name":"Update Status with Ticket Number","id":"d9be7f95-8104-4713-9f75-9640632c1f5d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"status\": 2,\r\n    \"isCustomSendFeedbackEmail\": true\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/UpdateStatusWithCaseNo","description":"<h2 id=\"update-status-with-ticket-number\">Update Status with Ticket Number</h2>\n<p>Updates the status of an existing ticket using its case number. This endpoint allows you to change the status of a specific case and optionally trigger a custom feedback email upon status update.</p>\n<h3 id=\"request-body-parameters\">Request Body Parameters</h3>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Parameter</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The ticket number to update</td>\n</tr>\n<tr>\n<td><code>status</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The new status value to set (e.g., <code>2</code>)</td>\n</tr>\n<tr>\n<td><code>isCustomSendFeedbackEmail</code></td>\n<td>boolean</td>\n<td>Yes</td>\n<td>Whether to send a custom feedback email when the status of the ticket is changed to closed.</td>\n</tr>\n<tr>\n<td>Values</td>\n<td>String</td>\n<td>Yes</td>\n<td>1 - In progress  <br />2 - Pending details  <br />3 - ClosedThis field is mandatory.</td>\n</tr>\n</tbody>\n</table>\n</div><hr />\n<h3 id=\"example-request-body\">Example Request Body</h3>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"caseNo\": 135,\n  \"status\": 2,\n  \"isCustomSendFeedbackEmail\": true\n}\n\n</code></pre>\n<hr />\n<h3 id=\"saved-examples\">Saved Examples</h3>\n<ul>\n<li><strong>Update Status with Ticket Number</strong> — Demonstrates a successful status update request with a sample case number, status value, and feedback email flag.</li>\n</ul>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","UpdateStatusWithCaseNo"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"3dfa019d-e316-40ea-a8cc-bf51b897c49b","name":"Update Status with Ticket Number","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"status\": 1,\r\n    \"isCustomSendFeedbackEmail\": true\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/UpdateStatusWithCaseNo"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 10:58:30 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acO/2|acO/M; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Case status updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"d9be7f95-8104-4713-9f75-9640632c1f5d"},{"name":"Reply To Customer","id":"11152efa-d831-404a-9f2d-b95cfdc9c56c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"replyText\": \"Can you provide the birth certificate of your child to initiate his enrollment process\",\r\n    \"replySubject\": \"Requesting addtional documents\",\r\n    \"lstCCEmailId\": [\r\n        \"nsawant1+55@zarca.com\"\r\n    ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/ReplyToCustomer","description":"<h2 id=\"reply-to-customer\">Reply To Customer</h2>\n<p>Sends a reply to a customer on an existing support ticket. This endpoint allows agents to respond directly to a customer by specifying the case number, reply content, subject, and optional CC recipients.</p>\n<hr />\n<h3 id=\"request-body-parameters\">Request Body Parameters</h3>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number to reply to.</td>\n</tr>\n<tr>\n<td><code>replyText</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The body/content of the reply message sent to the customer.</td>\n</tr>\n<tr>\n<td><code>replySubject</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The subject line of the reply.</td>\n</tr>\n<tr>\n<td><code>lstCCEmailId</code></td>\n<td>array of strings</td>\n<td>No</td>\n<td>A list of email addresses to CC on the reply.</td>\n</tr>\n</tbody>\n</table>\n</div><hr />\n<h3 id=\"example-request-body\">Example Request Body</h3>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"caseNo\": 135,\n  \"replyText\": \"Can you provide the birth certificate of your child to initiate his enrollment process\",\n  \"replySubject\": \"Requesting additional documents\",\n  \"lstCCEmailId\": [\"tomcruise@k12insight.com\"]\n}\n\n</code></pre>\n<h3 id=\"usage-notes\">Usage Notes</h3>\n<ul>\n<li><p>The <code>caseNo</code> must correspond to an existing, open ticket in the system.</p>\n</li>\n<li><p><code>lstCCEmailId</code> is optional — omit the field or pass an empty array <code>[]</code> if no CC recipients are needed.</p>\n</li>\n<li><p>The reply will be delivered to the customer associated with the specified case, with any addresses in <code>lstCCEmailId</code> receiving a copy.</p>\n</li>\n</ul>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","ReplyToCustomer"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"dbafa4d9-f6ae-4720-9a48-3dab05607866","name":"Reply To Customer","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"replyText\": \"Can you provide the birth certificate of your child to initiate his enrollment process\",\r\n    \"replySubject\": \"Requesting addtional documents\",\r\n    \"lstCCEmailId\": [\r\n        \"tomcruise@k12insight.com\"\r\n    ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/ReplyToCustomer"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:01:02 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPAc|acO/M; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Reply sent successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"11152efa-d831-404a-9f2d-b95cfdc9c56c"},{"name":"Bookmark Ticket","id":"335cc661-1828-4085-8354-609e5085b636","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"isBookMark\": true\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/SetBookmark","description":"<h2 id=\"bookmark-ticket\">Bookmark Ticket</h2>\n<p>Sets or removes a bookmark on a specific support ticket (case). This endpoint allows users to bookmark a ticket for quick access or remove an existing bookmark.</p>\n<hr />\n<h3 id=\"request-body\">Request Body</h3>\n<p>The request body must be sent as JSON (<code>application/json</code>).</p>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Parameter</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number to bookmark or unbookmark.</td>\n</tr>\n<tr>\n<td><code>isBookMark</code></td>\n<td>boolean</td>\n<td>Yes</td>\n<td>Set to <code>true</code> to bookmark the ticket, or <code>false</code> to remove the bookmark.</td>\n</tr>\n</tbody>\n</table>\n</div><hr />\n<h3 id=\"example-request-body\">Example Request Body</h3>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"caseNo\": 135,\n  \"isBookMark\": true\n}\n\n</code></pre>\n<blockquote>\n<p><strong>Note:</strong> To remove a bookmark from a ticket, send the same request with <code>isBookMark</code> set to <code>false</code>. The <code>caseNo</code> must correspond to a valid, existing ticket in the system.</p>\n</blockquote>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","SetBookmark"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"05815fc1-0dfa-419a-bdae-58c02996a2d9","name":"Bookmark Ticket","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"isBookMark\": true\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/SetBookmark"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:09:44 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPCe|acO/M; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Case bookmarked successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"335cc661-1828-4085-8354-609e5085b636"},{"name":"Change Customer Email","id":"05e0287a-f77d-4f2c-9c20-552cdd132875","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 125,\r\n    \"requestedUser\": \"johndoe@email.com\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/ChangeRequestedUser","description":"<h2 id=\"change-customer-email\">Change Customer Email</h2>\n<p>Updates the email address of the customer (requested user) associated with a specific support ticket. Use this endpoint when the customer's email needs to be corrected or reassigned on an existing ticket.</p>\n<hr />\n<h3 id=\"request-body-parameters\">Request Body Parameters</h3>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number whose customer email is to be changed.</td>\n</tr>\n<tr>\n<td><code>requestedUser</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The new email address of the customer/requested user to associate with the ticket.</td>\n</tr>\n</tbody>\n</table>\n</div><hr />\n<h3 id=\"example-request-body\">Example Request Body</h3>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"caseNo\": 125,\n  \"requestedUser\": \"johndoe@email.com\"\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","ChangeRequestedUser"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"bfc22f34-9638-4674-9883-4b81082e86f1","name":"Change Customer Email","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 125,\r\n    \"requestedUser\": \"johndoe@email.com\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/ChangeRequestedUser"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:13:46 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPDb|acO/M; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Customer name updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"05e0287a-f77d-4f2c-9c20-552cdd132875"},{"name":"Forward Dialogue","id":"008179cf-44dd-4398-b35e-8b1b02fad980","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"recepientEmailAddresses\": [\r\n        \"johndoe@email.com\"\r\n    ],\r\n    \"message\": \"This is an important ticket please take a look at this.\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/ForwardDialogue","description":"<p>Forwards an existing support ticket to one or more recipients via email. This endpoint allows agents to share a ticket with external or internal email addresses along with a custom message.</p>\n<h2 id=\"request-body-parameters\">Request Body Parameters</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>caseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number to forward.</td>\n</tr>\n<tr>\n<td><code>recepientEmailAddresses</code></td>\n<td>array of strings</td>\n<td>Yes</td>\n<td>List of email addresses to forward the ticket to.</td>\n</tr>\n<tr>\n<td><code>message</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The message to include when forwarding the ticket.</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"example-request-body\">Example Request Body</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"caseNo\": 135,\n  \"recepientEmailAddresses\": [\"nsawant1@zarca.com\"],\n  \"message\": \"This is an important ticket please take a look at this.\"\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"protocol":"https","path":["Hub","api","dialogue","ForwardDialogue"],"host":["api","k12insight","com"],"query":[],"variable":[]}},"response":[{"id":"65eea60c-c4d8-4ede-8e0c-35b9a1e1d194","name":"Forward Dialogue","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"caseNo\": 135,\r\n    \"recepientEmailAddresses\": [\r\n        \"johndoe@email.com\"\r\n    ],\r\n    \"message\": \"This is an important ticket please take a look at this.\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://api.k12insight.com/Hub/api/dialogue/ForwardDialogue"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:17:50 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPEY|acPEY; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Case forwarded successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"008179cf-44dd-4398-b35e-8b1b02fad980"},{"name":"Change Description","id":"5387a2a6-03a4-41cc-a02a-8d8ca6d5154c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CaseNo\": 135,\r\n    \"Description\": \"Changed desctiption to : This is for students enrolled in middle school\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/api/dialogue/ChangeDescription","description":"<p>Updates the description of an existing ticket (dialogue) identified by its case number. Use this endpoint to modify the descriptive text associated with a specific case.</p>\n<h2 id=\"request-body-parameters\">Request Body Parameters</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>CaseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number whose description is to be updated.</td>\n</tr>\n<tr>\n<td><code>Description</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The new description text to set for the ticket.</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"example-request-body\">Example Request Body</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"CaseNo\": 135,\n  \"Description\": \"Changed description to: This is for students enrolled in middle school\"\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","dialogue","ChangeDescription"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"b23f56b4-2f6f-4032-b37c-5e54b78d1f38","name":"Change Description","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CaseNo\": 135,\r\n    \"Description\": \"Changed desctiption to : This is for students enrolled in middle school\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/api/dialogue/ChangeDescription"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:29:44 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPHK|acPEY; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Description updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"5387a2a6-03a4-41cc-a02a-8d8ca6d5154c"},{"name":"Change Customer Email","id":"8c274ab1-a3cb-4d79-8105-deb8d57fe584","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CustomerEmailID\": \"merrycooper@email.com\",\r\n    \"CaseNo\": 135\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/api/dialogue/ChangeCustomerEmail","description":"<p>Updates the email address associated with the customer on a specific support ticket. This endpoint allows you to reassign or correct the customer email linked to an existing case.</p>\n<h2 id=\"request-body-parameters\">Request Body Parameters</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>CustomerEmailID</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The new email address to assign to the customer on the ticket.</td>\n</tr>\n<tr>\n<td><code>CaseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number whose customer email is to be updated.</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"example-request-body\">Example Request Body</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"CustomerEmailID\": \"merrycooper@email.com\",\n  \"CaseNo\": 135\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","dialogue","ChangeCustomerEmail"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"6037ddd7-577b-48ed-a082-46bcb684812f","name":"Change Customer Email","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CustomerEmailID\": \"merrycooper@email.com\",\r\n    \"CaseNo\": 135\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/api/dialogue/ChangeCustomerEmail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:31:57 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPHs|acPEY; path=/; HttpOnly; Secure"}],"cookie":[],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Customer email updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"8c274ab1-a3cb-4d79-8105-deb8d57fe584"},{"name":"Change Customer Phone Number","id":"b84319b0-667e-4d76-b96f-d6dc95604382","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"NewPhoneNo\": \"1234567890\",\r\n    \"CaseNo\": 135\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/ChangeCustomerPhoneNo","description":"<h2 id=\"change-customer-phone-number\">Change Customer Phone Number</h2>\n<p>Updates the phone number associated with the customer on a specific support ticket.</p>\n<hr />\n<h3 id=\"request-body-parameters\">Request Body Parameters</h3>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>NewPhoneNo</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The new phone number to assign to the customer on the ticket.</td>\n</tr>\n<tr>\n<td><code>CaseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number whose customer phone number is to be updated.</td>\n</tr>\n</tbody>\n</table>\n</div><hr />\n<h3 id=\"example-request-body\">Example Request Body</h3>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"NewPhoneNo\": \"1234567890\",\n  \"CaseNo\": 135\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","dialogue","ChangeCustomerPhoneNo"],"host":[""],"query":[],"variable":[]}},"response":[{"id":"d7411ed1-75ce-46be-96fe-82fdc1f5a6ce","name":"Change Customer Phone Number","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"NewPhoneNo\": \"1234567890\",\r\n    \"CaseNo\": 135\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/ChangeCustomerPhoneNo"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:54:34 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPM/|acPMq; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Customer phone number updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"b84319b0-667e-4d76-b96f-d6dc95604382"},{"name":"Change Customer Type","id":"b44965b2-3d3a-42b9-af18-ebbbfcb2de06","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CaseNo\": 135,\r\n    \"LstRequestedUserType\": [3]\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/ChangeCustomerType","description":"<p>Updates the customer/user type associated with a specific support ticket. This endpoint allows you to reassign one or more customer type identifiers to a given case.</p>\n<h2 id=\"request-body-parameters\">Request Body Parameters</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Name</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>CaseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number whose customer type is to be updated.</td>\n</tr>\n<tr>\n<td><code>LstRequestedUserType</code></td>\n<td>array of integers</td>\n<td>Yes</td>\n<td>A list of customer/user type identifiers to assign to the ticket.  <br />There are a total of 5 user types. 1 - Student 2 - Employee 3 - Parent/Guardian 4 - Community member</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"example-request-body\">Example Request Body</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"CaseNo\": 135,\n  \"LstRequestedUserType\": [3]\n}\n\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","dialogue","ChangeCustomerType"],"host":[""],"query":[],"variable":[]}},"response":[{"id":"99d694ea-5d10-4ebc-bc35-0ff092fb5e99","name":"Change Customer Type","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CaseNo\": 135,\r\n    \"LstRequestedUserType\": [3]\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/ChangeCustomerType"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:55:30 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPNN|acPMq; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Customer type updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"b44965b2-3d3a-42b9-af18-ebbbfcb2de06"},{"name":"Change Subject","id":"d3458402-1056-4397-83d6-aa879caaff89","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CaseNo\": 135,\r\n    \"Subject\": \"Updated: Enroll Sudent in School\"\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/ChangeSubject","description":"<p>Updates the subject/title of an existing ticket identified by its case number. Use this endpoint to rename or correct the subject line of a support ticket.</p>\n<h2 id=\"request-body\">Request Body</h2>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Parameter</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>CaseNo</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The unique case/ticket number whose subject is to be updated.</td>\n</tr>\n<tr>\n<td><code>Subject</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The new subject/title to set for the ticket.</td>\n</tr>\n</tbody>\n</table>\n</div><h2 id=\"example-request-body\">Example Request Body</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"CaseNo\": 135,\n  \"Subject\": \"Updated: Enroll Student in School\"\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","dialogue","ChangeSubject"],"host":[""],"query":[],"variable":[]}},"response":[{"id":"9503bcac-d81a-4506-9b37-8bb44ab188f6","name":"New Request","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"CaseNo\": 135,\r\n    \"Subject\": \"Updated: Enroll Sudent in School\"\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/ChangeSubject"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 11:58:19 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPN3|acPMq; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Subject updated successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"d3458402-1056-4397-83d6-aa879caaff89"},{"name":"Create Ticket","id":"8ededb96-7e73-42e2-a7af-d7b9c7a88abf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"SubmissionType\": 3,\r\n    \"Description\": \"I want to enroll my student for Bus Service\",\r\n    \"DepartmentName\": \"Bus Enrollment Private\",\r\n    \"RequestedUserIS\": \"3\",\r\n    \"RequestedUserAnonimity\": false,\r\n    \"RequestedUser\": \"John Doe\",\r\n    \"RequestedUserEmail\": \"johndoe@email.com\",\r\n    \"RequestedContactNo\": \"1234567890\",\r\n    \"Title\": \"I want to enroll my student for Bus Service\"\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/CreateTicket","description":"<h2 id=\"create-ticket\">Create Ticket</h2>\n<p>Creates a new support ticket in the system by submitting a request to the specified department. This endpoint accepts ticket details including the requester's information, department, and a description of the issue or request.</p>\n<hr />\n<h3 id=\"request-body-parameters\">Request Body Parameters</h3>\n<div class=\"click-to-expand-wrapper is-table-wrapper\"><table>\n<thead>\n<tr>\n<th>Parameter</th>\n<th>Type</th>\n<th>Required</th>\n<th>Description</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><code>SubmissionType</code></td>\n<td>integer</td>\n<td>Yes</td>\n<td>The type of submission channel (e.g., <code>3</code> for a specific channel).</td>\n</tr>\n<tr>\n<td><code>Description</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>A detailed description of the ticket or issue being submitted.</td>\n</tr>\n<tr>\n<td><code>DepartmentName</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The name of the department the ticket is being submitted to.</td>\n</tr>\n<tr>\n<td><code>RequestedUserIS</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The user type identifier for the requester.</td>\n</tr>\n<tr>\n<td><code>RequestedUserAnonimity</code></td>\n<td>boolean</td>\n<td>Yes</td>\n<td>Whether the requester wishes to remain anonymous.</td>\n</tr>\n<tr>\n<td><code>RequestedUser</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The full name of the person submitting the ticket.</td>\n</tr>\n<tr>\n<td><code>RequestedUserEmail</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The email address of the person submitting the ticket.</td>\n</tr>\n<tr>\n<td><code>RequestedContactNo</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The contact phone number of the person submitting the ticket.</td>\n</tr>\n<tr>\n<td><code>Title</code></td>\n<td>string</td>\n<td>Yes</td>\n<td>The subject or title of the ticket.</td>\n</tr>\n</tbody>\n</table>\n</div><hr />\n<h3 id=\"example-request-body\">Example Request Body</h3>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n  \"SubmissionType\": 3,\n  \"Description\": \"I want to enroll my student for Bus Service\",\n  \"DepartmentName\": \"Bus Enrollment Private\",\n  \"RequestedUserIS\": \"3\",\n  \"RequestedUserAnonimity\": false,\n  \"RequestedUser\": \"John Doe\",\n  \"RequestedUserEmail\": \"johndoe@email.com\",\n  \"RequestedContactNo\": \"1234567890\",\n  \"Title\": \"I want to enroll my student for Bus Service\"\n}\n</code></pre>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","dialogue","CreateTicket"],"host":[""],"query":[],"variable":[]}},"response":[{"id":"6d9cfa0d-5198-4e6b-9168-3e1081fa541e","name":"Create Ticket","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n    \"SubmissionType\": 3,\r\n    \"Description\": \"I want to enroll my student for Bus Service\",\r\n    \"DepartmentName\": \"Bus Enrollment\",\r\n    \"RequestedUserIS\": \"3\",\r\n    \"RequestedUserAnonimity\": false,\r\n    \"RequestedUser\": \"John Doe\",\r\n    \"RequestedUserEmail\": \"johndoe@email.com\",\r\n    \"requestedUserContact\": \"1234567890\",\r\n    \"Title\": \"I want to enroll my student for Bus Service\"\r\n}","options":{"raw":{"language":"json"}}},"url":"/api/dialogue/CreateTicket"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":":status","value":200},{"key":"date","value":"Wed, 25 Mar 2026 12:00:55 GMT"},{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N2|acPOe|acPMq; path=/; HttpOnly; Secure"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n    \"outParam\": null,\n    \"messages\": [\n        \"Ticket created successfully.\"\n    ],\n    \"userMessage\": null,\n    \"exceptionMessage\": null,\n    \"screenId\": 0,\n    \"apiAddress\": null,\n    \"dbQueries\": [],\n    \"status\": true\n}"}],"_postman_id":"8ededb96-7e73-42e2-a7af-d7b9c7a88abf"},{"name":"Get Tags","id":"ffa6245a-c5bb-4171-bc33-702af8713c33","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"/api/settings/GetTags","description":"<p>Get list of tags</p>\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{vault:token}}"}]},"isInherited":true,"source":{"_postman_id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","id":"2c95a31b-ea29-4510-b0aa-8ef590fb07b1","name":"Onflo","type":"collection"}},"urlObject":{"path":["api","settings","GetTags"],"host":[""],"query":[],"variable":[]}},"response":[{"id":"db1336ce-66f0-456c-b284-ca917b78d111","name":"Get Tags","originalRequest":{"method":"GET","header":[],"url":"/api/settings/GetTags"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":":status","value":200},{"key":"date","value":"Fri, 27 Mar 2026 10:57:57 GMT"},{"key":"content-type","value":"application/json; charset=utf-8"},{"key":"request-context","value":"appId=cid-v1:d901d597-7aef-4d6e-a731-94c638d35fab"},{"key":"strict-transport-security","value":"max-age=31536000"},{"key":"access-control-allow-origin","value":"*"},{"key":"set-cookie","value":"SERVERLT=LT-N1|acZiu|acZeR; path=/; HttpOnly; Secure"}],"cookie":[],"responseTime":null,"body":"[\n    {\n        \"id\": 139647,\n        \"name\": \"504 Plan\"\n    },\n    {\n        \"id\": 139624,\n        \"name\": \"Academic Improvement\"\n    },\n    {\n        \"id\": 139640,\n        \"name\": \"Accommodations\"\n    },\n    {\n        \"id\": 139688,\n        \"name\": \"Accreditation\"\n    },\n    {\n        \"id\": 139684,\n        \"name\": 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